Home › Success Stories › How Hypervolt maintains its status as one of the top-rated brands in its field. How Hypervolt maintains its status as one of the top-rated brands in its field. Jumptech enables us to scale up our installs across the UK and Europe by providing visibility and control of the installations, which is essential to maintaining our reputation. Flavian Alexandru CEO Be part of the force for change Since Hypervolt was launched in 2021, the brand has rapidly established itself as a leading EV charging brand in the UK, manufacturing technology-loaded charging units domestically. On Trustpilot, the company holds a reputation as the highest-rated brand in the industry. Challenge:Managing demand while delivering on customer expectations Between 2021 and 2022, Hypervolt experienced phenomenal growth of 19,235%. With sales of its EV chargers soaring, Hypervolt faced the challenge of managing the increasing demand while ensuring a seamless customer experience. Maintaining their customer experience rating on Trustpilot was paramount, necessitating a solution to streamline their sales processes and installations. Solution:Setting a new standard for EV charger installation In response to their rapid growth, Hypervolt strategically partnered with Jumptech, leveraging Jumptech’s Electrification Management Platform. This collaboration enhanced visibility, control and efficiency throughout the entire customer journey, from initial sale to installation. Visibility and control Jumptech’s centralised platform empowers Hypervolt with real-time visibility into the customer journey and installation details, guaranteeing a consistently high level of service. Performance tracking The software enables Hypervolt to track and benchmark the performance of their installers. This ensures that customers receive the best service possible, aligning with Hypervolt’s commitment to excellence. Digital self-survey This efficient and eco-friendly solution guides customers through a quick and simple questionnaire, enabling EV drivers with no complex knowledge of electrics to easily submit all the vital information needed for installation. Efficient installation arrangement Once the survey is completed, Hypervolt contacts the EV driver to schedule an installation date using Jumptech’s platform to facilitate seamless coordination. Partnerships with industry expert installers ensure that every installation complies with Hypervolt’s 5-star brand reputation. Consistently delivering the best customer experience is a priority for Hypervolt. Jumptech enables us to scale up our installs across the UK and Europe by providing visibility and control of the installations, which is essential to maintaining our reputation. Flavian Alexandru CEO, Hypervolt As a result of the collaboration with Jumptech, Hypervolt is on track to expand its installations throughout the UK and Europe. The Hypervolt brand is driving electrification momentum to unprecedented heights, partnering with some of the biggest players in the ecosystem like OVO, loveelectric, and being the exclusive EV charging partner of Wickes. The company remains unwavering in its commitment to delivering an excellent customer experience, which was highlighted by Grace Webb on the renowned TV show, Fifth Gear. Grace demonstrates the user-friendly process for EV owners to install a high-performance charger at home. This showcase not only emphasises the simplicity for end-users but also underscores Hypervolt’s installation journey, leveraging the power of Jumptech’s Electrification Management Platform—from the initial inquiry stage to the final commissioning. Part of Jumptech’s Electrification Management Platform, its digital self-survey tool can be seen at 2:32 in the episode e below. It’s fantastic to be part of Hypervolt’s impressive growth story, and we’re looking forward to working with a team that has the same focus as ours; on customer service and scalable technology. Charlie Bodycote CEO, Jumptech You may also be interested in View all 85% increase in monthly charge point installations How Jumptech helped Sync EV realise their potential Read more Be part of the force for change